If your product comes with the wrong measurements, we offer free returns and exchanges for that item. You may get a refund or exchange for a new item within 7 days if a product that was bought has the wrong measurements. All items must be in their original condition with tags attached. To initiate a refund or exchange, please get in touch with us through the Contact Us page and we will get back to you shortly. Please note that final sale items are not eligible for refund or exchange. Additionally, we are unable to accept refunds or exchanges on underwear or swimwear due to hygiene reasons. If you receive a damaged or defective item, please contact us immediately and we will make it right. We strive to ensure the quality of our products, but if you receive an item with a defect or damage, contact Apalox to find the best solution. If the product comes with the wrong measurements, we will ship the right one for free.

Official Refund Process
All refunds must be requested directly through Apalox by contacting apaloxhelp@gmail.com. Refunds are not issued by cancelling or reversing a payment through your bank or payment provider, doing so instead of contacting us may be treated as a fraudulent dispute under our Terms of Service and will be contested with supporting evidence.